Refund and Returns Policy

Effective Date: February 17, 2025

At JoyTopixx, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not satisfied with your product, we offer a clear and straightforward return and refund policy. Please review the following guidelines:

1. Returns

• You may return any item within 30 days from the date of purchase for a full refund or exchange.
• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
• Proof of purchase is required to process the return (receipt or order confirmation email).
• Certain items such as personal care products, hygiene items, and sale items may not be eligible for return due to health and safety reasons. Please check the product description for details.

2. Refunds

• Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
• If your return is approved, a refund will be processed to your original payment method within 7-10 business days.
• If your return is not approved due to non-eligibility or damage, we will contact you with further instructions.

3. Exchanges

• If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired product.
• Exchanges are subject to stock availability.

4. Shipping Costs

• Customers are responsible for shipping costs associated with returning products unless the return is due to a defect or error on our part. In such cases, we will cover return shipping costs.
• Shipping costs for returns are non-refundable, and we recommend using a trackable shipping service to ensure the safe return of the item.

5. How to Return an Item

To initiate a return or exchange, please contact our customer service team at info@joytopix.xyz with your order number and the item(s) you wish to return. We will provide you with the necessary return instructions and address.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@joytopix.xyz with your order number and photos of the damaged product. We will arrange for a replacement or refund as per your preference.

7. Late or Missing Refunds

If you haven’t received your refund yet, please check your bank account again. It may take some time before the refund is officially posted. If you still haven’t received your refund, contact your credit card company or bank. If you’ve done all this and still have not received your refund, please reach out to us at info@joytopix.xyz.

8. Changes to this Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact us at:

JoyTopixx
521 Chapmans Lane, Albuquerque, New Mexico, United States
Phone: 505-883-7568
Email: info@joytopix.xyz

Thank you for shopping with us! We appreciate your business.